Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to tell us about an offer we've missed? This is where to reach the Top Online Casinos team. We read every message that comes in, though as a small editorial team we can't promise an instant reply to every enquiry.
What we can help with
Top Online Casinos is a research and comparison site for people looking at highest payout online casinos available to US residents. We're not a casino ourselves, so there are some things we can help with and some things we genuinely can't. Here's the difference:
- We can help with: questions about how we rate and rank casinos, corrections to information on the site, feedback on a review, suggestions for casinos or topics to cover, and general questions about how online casino bonuses, payment methods or licensing work.
- We can't help with: your account, deposit, withdrawal or bonus with any specific casino. If you have a problem with a real-money account, contact that operator's own customer support team directly — they're the only ones who can access your account or resolve a payment issue. Details for each operator's support channels are usually in their cashier section or help centre.
Before you get in touch
A few common questions are already answered elsewhere on the site, so you might find what you need faster there:
- If your question is about how a bonus's wagering requirements, expiry date or maximum withdrawal cap actually work, check the terms listed beside the offer on our rankings page before claiming anything.
- If you're concerned about your own gambling habits, or want information on deposit limits, self-exclusion or where to find support, our Responsible Gambling page covers the tools and services available to US players.
- If you want to know how this site operates, how we're funded, and how our editorial ratings are put together, our About Us page explains the process in full.
- For the legal terms covering use of this site, see our Terms and Conditions page.
What happens after you contact us
When you send us a message, here's roughly what to expect:
- Your enquiry is read by a member of the editorial team, not an automated response system.
- Corrections or factual reports (for example, an out-of-date bonus figure or a broken link) are prioritised and typically actioned first, since accuracy matters most to readers comparing real-money casino sites.
- General feedback, casino suggestions and topic requests are logged for review when we next update our rankings or coverage.
- If your message concerns a dispute with a specific operator, we'll point you back to that casino's own support channel, since we have no ability to intervene in individual accounts or transactions.
A note on what this site does and doesn't do
Top Online Casinos researches and compares online casinos so readers can make an informed choice before signing up anywhere. We may earn a commission if you click through to a casino from this site and register — this doesn't influence how we rank or rate operators, and no casino can pay for a better score. All ratings on this site are editorial judgements, not guarantees of a particular outcome, and gambling always carries a house edge; no casino, bonus or strategy can guarantee winnings.
Eligibility to use any online casino depends on where you're located. Players generally need to be of the legal minimum gambling age in their state (typically 21, though this varies by activity and jurisdiction) and physically present within a state where online real-money gambling is permitted at the time of play. Availability, licensing and rules differ from state to state, so it's worth confirming your own state's requirements before signing up anywhere.
Responsible gambling support
If gambling has stopped being enjoyable or is affecting your finances, wellbeing or relationships, help is available and reaching out is a reasonable first step, not a last resort. Our Responsible Gambling page lists tools such as deposit and time limits, self-exclusion programmes, and links to support services. This contact page isn't a substitute for that support, but if you're unsure where to start, mentioning it in your message is a fine way to begin — we'll point you in the right direction.